Compliance & Legal Disclosures

Medicaid & CMS Compliance

We provide Non-Emergency Medical Transportation in accordance with all applicable federal and state Medicaid regulations. Our operations follow CMS transportation assurance standards, program integrity rules, and fraud-prevention guidelines.

We comply with credentialing, reporting, and operational requirements established by state Medicaid agencies, managed care organizations (MCOs), and transportation brokers.

ADA Accessibility

We are committed to ensuring equal access for all riders. Our vehicles meet ADA accessibility standards and include wheelchair lifts or ramps, securement systems, and adequate space for mobility devices.

Drivers receive training in disability etiquette, safe passenger assistance, and proper securement procedures. If you require accommodations, please contact us so we can support your needs.

Privacy & Confidentiality

We protect the privacy of all riders and handle personal information with the same care required under HIPAA privacy and security principles.

We collect only the information necessary to schedule and provide transportation services. Personal information is never shared except as required for service delivery, regulatory compliance, or as permitted by law.

We use administrative, technical, and physical safeguards to protect rider data.

Title VI Non-Discrimination Policy

In accordance with Title VI of the Civil Rights Act of 1964 and related federal laws, we do not discriminate based on race, color, national origin, sex, age, disability, or any other protected characteristic.

All riders are entitled to equal access to transportation services. If you believe you have been discriminated against, you may file a complaint with our office or with the appropriate state or federal agency.

Driver & Vehicle Safety

We maintain strict safety standards to ensure the wellbeing of every rider. All drivers meet or exceed state and federal requirements, including:

• Driver licensing & endorsements
• Criminal background checks
• Motor vehicle record checks
• Drug & alcohol testing
• CPR & First Aid certification
• Passenger assistance & securement training

All vehicles undergo routine inspections, preventive maintenance, and safety checks in accordance with state regulations and industry best practices.

Service Scope & Emergency Disclaimer

We provide non-emergency medical and community transportation services. We do not provide emergency medical care or ambulance services. If you are experiencing a medical emergency, call 911 immediately.

Complaint & Grievance Procedure

We are committed to delivering safe, reliable, and respectful service. Riders may submit complaints, concerns, or feedback by phone, email, or through our website.

All complaints are reviewed promptly, and corrective action is taken when appropriate. If your transportation is funded through Medicaid or a managed care plan, you may also file a complaint directly with your broker or health plan.

Insurance & Liability

We maintain all required commercial insurance coverage, including:

• Commercial auto liability
• General liability
• Workers’ compensation

Proof of insurance is available upon request.

State-Specific Compliance

We comply with all state regulations governing Non-Emergency Medical Transportation, including driver standards, vehicle requirements, credentialing, and reporting obligations.

We follow all policies established by the state Medicaid agency and any contracted transportation brokers.